All items take about 24 - 48hrs to process before shipping.Orders placed Monday - Friday after 12PM PST will begin processing the next business day and will ship within 2 business days.Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.Orders are processed pending item availability and credit card verification. HATHAIRAT will contact you via email if there are any issues with your order. Please note that we cannot ship to PO Boxes or any FPO/APO addresses.


All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a full refund within 14 days of delivery. Any item marked as Final Sale cannot be returned or exchanged. Items must be returned to us in perfect condition. Make sure all items are exactly how you received them with tags still attached. Shoes must be tried on a carpeted surface, and can show no signs of wear. Items sent in dust bags must be returned inside the bags, as this is considered part of the product.Please use the original packaging included in your shipment to return any item(s). Once our quality control team has approved the returned stock, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner. Exchange orders will ship within 24 hours of the original item being received back.